XElectron

Shopping Cart (0)

Your cart is empty

Start Shopping

My Wishlist (0)

Your wishlist is empty

Start Shopping

Search Products

No products are available yet.

Warranty & service

Terms & policy

Clear information about XElectron warranty coverage, replacement requests, and authorised service.

Last updated: 31 August 2026

Official coverage

Product warranty support

Replacement help

For eligible early issues

Authorised repairs

Trained technical service

Policy detail 1

Warranty coverage

Eligible XElectron products include a one-year manufacturer warranty from the date of purchase. Keep your invoice and product serial number available whenever you contact us.

Policy detail 2

7-day replacement

For verified transit damage or hardware defects reported within seven days of delivery, we assess the request and arrange replacement or pickup where applicable.

Policy detail 3

Repairs and service

During the warranty period, authorised technical repairs and eligible replacement parts are provided after product assessment. Service availability may depend on the product, location, and reported issue.

Policy detail 4

What is not covered

Damage caused by accidents, liquid exposure, misuse, unauthorised repairs, altered serial numbers, normal cosmetic wear, or use outside the product instructions is not covered by the manufacturer warranty.

Policy detail 5

Your responsibilities

Provide accurate ownership, purchase, and contact details. Back up personal content before handing over a device, and remove accessories not needed for diagnosis or repair.

Policy detail 6

Policy updates

We may update these terms to reflect changes in products, service processes, or applicable requirements. The version shown on this page applies to requests submitted after its update date.

Need help with a service request?

Find an authorised center or submit a repair request.

Service centers